Organization:
UEFA
Job:
ICT Strategic Performance Expert (80-100%)
Location:
Nyon, Vaud, Switzerland
Published:
18-12-2024
Deadline/Expiry date:
01-01-2025
About the job
Job information
Division/Unit: Services/Information & Communication Technology
Contract type: Permanent
Start date: 01.03.2025 or as soon as possible
Application deadline: 03.01.2025
Main goal
Join UEFA as an ICT Strategic Performance Expert and drive excellence by optimising ICT processes and maximising results with external vendors.
Key Responsibilities
General ICT delivery lifecycle efficiency:
- Handling the overall coordination between ICT teams to support long-term planning and the ICT strategy
- Developing metrics, ensuring quality and improving services
- Refining processes and improving documentation
- Enhancing service efficiency and managing issues
- Retaining knowledge and supporting IT service management
Management of the governance of vendors:
- Acting as the main ICT contact for major contracts, collaborating with the procurement team on issues and performance
- Maximising value from vendors and encouraging their investment in ICT relationships
- Collaborating with the legal and finance teams to ensure that both parties meet their contractual obligations and maintaining clear communication
- Monitoring compliance, addressing issues and benchmarking vendor performance
- Aligning vendor activities with the ICT strategy and long-term planning
Experience:
- At least 5 years’ experience working in ICT contract management or governance
- Previous experience with major ICT outsourcing contracts and multicultural environments
Education:
- Master's degree in ICT or business administration, or an equivalent diploma
- A governance-related certification such as CPCM, GRCP, CSMP would be an asset
Languages:
- English: Proficient
- Any other European language would be an asset
Other requirements:
- Significant experience with ICT processes and ICT organisation models
- Significant experience analysing and documenting processes, including leading workshops involving multiple stakeholders with various conflicting goals and constraints
- Experience drafting documents and creating visually appealing charts or graphics
- Knowledge of procurement and vendor management processes
- Knowledge of IT service management and related concepts such as SLAs and KPIs
- Knowledge of ICT frameworks such as ITIL and Cobit
